FAQ
Find the Answers Here
Looking for a bit more information about our services and plans? Here is a collection of all the questions we usually get asked by our clients for your convenience. If you have any other questions, please let us know.
How long does a cleaning take?
We send teams of at least 3 and so it generally takes less than 2 hours for a complete clean, depending on the size of the home or office.
What types of chemicals do you use?
We use as much non-toxic product we can such as Dr. Bonner's magic soap, diluted vinegar solutions, green stainless steel polishers, etc. For the toughest of spots to clean we do carry conventional harsh products as backup and apply the very minimum necessary to clean it.
We believe protecting not only the safety of our staff applying the product but also our customers and their family pets. Rarely is it necessary though since non-toxic products and elbow grease is also effective.
What if something is damaged during a clean?
We understand that accidents can happen during a cleaning. However, we carry General Liability Insurance coverage to protect your property in case of any accidental damage. If any damage occurs during the cleaning, please notify us within 24 hours of the service, and we will take care of the rest.
You can rest assured that we will make every effort to resolve the issue to your satisfaction.
What if something is missed in the clean?
We take pride in our attention to detail and rarely do we miss anything during our cleaning service. However, in the unlikely event that we do miss something, we offer a 48-hour guarantee. If you notice that something was missed during the cleaning, please let us know within 48 hours of the service, and we will return to your home and re-clean the missed spot free of charge.
Our goal is to ensure that you are completely satisfied with our service, and we will make every effort to ensure that we meet your expectations.
Do I need to provide supplies or equipment?
No, you don't need to provide any cleaning supplies or equipment. We come fully equipped with all the necessary cleaning supplies and equipment required for the job. However, if you have a specific cleaning product or equipment that you prefer us to use, please let us know, and we will be more than happy to use them during the cleaning service.
Our priority is to ensure that our customers are satisfied with our service, and we will do our best to accommodate your preferences.
Are pets ok to stay in the house?
We love pets and understand that they are part of the family. Pets are welcome to stay in the house during the cleaning service as long as they are not aggressive or disruptive. We want to ensure that our team can work safely and efficiently, without any distractions or disturbances.
If your furry friend is known to be a bit rowdy or easily excitable, we kindly ask that you make arrangements for them to be in a separate room or outside during the cleaning service. We appreciate your understanding in this matter.
What if I need to reschedule a service?
We understand that life can be unpredictable, and sometimes you may need to reschedule a cleaning service. We don't charge any cancellation fees for rescheduling, but we kindly ask that you provide us with as much notice as possible so we can adjust our schedule accordingly.
Our goal is to ensure that you receive the best service possible at a time that's convenient for you. If you need to reschedule your service, please contact us as soon as possible, and we'll work with you to find the next best time.